Absolute Music in Poole/ Bournemouth
Jul 29, 2013 19:21:10 GMT
Wild Violet, Phil Taylor, and 6 more like this
Post by Deleted on Jul 29, 2013 19:21:10 GMT
Took a trip down today, rather unplanned, but my recently purchased Focusrite audio interface that I bought online from them 4 days ago gave up the ghost this morning.
Just wanted to say what outstanding service I got from them in replacing the unit. I filled in an online form detailing the fault, and received a call from a chap called Jonny who was very polite, said how sorry they were, and instantly offered to replace it for something else, or the unit they had on demo in the shop. He even said they would refund the £18 it would cost me to go down there on the train.
I turned up, and the replacement unit was all waiting for me. Typically when I went to show them what the faulty unit was doing, it refused to be faulty (sods law) but thankfully I videoed what it was doing this morning, so that I didn't feel like a complete dip stick!
So all very painless, superb customer service, and normal service resumed with recording my album.
Took the chance to have a look round their excellent shop. This is exactly what a good music shop should be. Loads of space, a properly looked after acoustic room, staff that smiled, no-one jumped on me if I wanted any help as soon as I walked in. It even had a cafe serving very nice snacks and tea.
Highlights- well I finally got to play 3 different McPhersons- all of them way way out of my price range, but all very nice guitars. The build quality is second to none. Each had that typical American sound- thick trebles, loud, bold, and great projection. The redwood topped one had a totally inappropriate setup (the McPherson UK demonstrator insisting that it be strung with 11s, and using the lowest saddle- all McPhersons come with 3 different saddles, as they do not have adjustable necks). The other two guitars, a sassafras backed one (a new wood on me, which looked exactly like myrtle to me) and an Indian rosewood. The sassafras was a little tight sounding, with huge mids. My favourite was the indian rosewood one, but I'm afraid I would not be persuaded to part with £5.5K for one. The necks were very interesting- they floated above the fingerboards, but due to their heft, they were very neck heavy I thought. The bracing inside was a work of art- all of them laminated, with what looked like an indian rosewood insert inbetween a sandwich of spruce. Most had holes in them too, and with various beautiful curves to them. I honestly could have spent ages just looking at the inside of these things.
I have to admit to a long held fascination for Rickenbackers- I don't know where it comes form, but some of my favourite bands (The Beatles of course, and Radiohead) have played them. Very quirky instruments, but I just love them, and they had 3 pre-owned ones in stock- a couple of 360's and a lovely solid body 12 string. Didn't try them- my electric days are long over.
So, although the circumstances of the trip were unfortunate, I had a lovely day, and the train journey from Southampton to Poole is simply breathtaking,
Robbie
Just wanted to say what outstanding service I got from them in replacing the unit. I filled in an online form detailing the fault, and received a call from a chap called Jonny who was very polite, said how sorry they were, and instantly offered to replace it for something else, or the unit they had on demo in the shop. He even said they would refund the £18 it would cost me to go down there on the train.
I turned up, and the replacement unit was all waiting for me. Typically when I went to show them what the faulty unit was doing, it refused to be faulty (sods law) but thankfully I videoed what it was doing this morning, so that I didn't feel like a complete dip stick!
So all very painless, superb customer service, and normal service resumed with recording my album.
Took the chance to have a look round their excellent shop. This is exactly what a good music shop should be. Loads of space, a properly looked after acoustic room, staff that smiled, no-one jumped on me if I wanted any help as soon as I walked in. It even had a cafe serving very nice snacks and tea.
Highlights- well I finally got to play 3 different McPhersons- all of them way way out of my price range, but all very nice guitars. The build quality is second to none. Each had that typical American sound- thick trebles, loud, bold, and great projection. The redwood topped one had a totally inappropriate setup (the McPherson UK demonstrator insisting that it be strung with 11s, and using the lowest saddle- all McPhersons come with 3 different saddles, as they do not have adjustable necks). The other two guitars, a sassafras backed one (a new wood on me, which looked exactly like myrtle to me) and an Indian rosewood. The sassafras was a little tight sounding, with huge mids. My favourite was the indian rosewood one, but I'm afraid I would not be persuaded to part with £5.5K for one. The necks were very interesting- they floated above the fingerboards, but due to their heft, they were very neck heavy I thought. The bracing inside was a work of art- all of them laminated, with what looked like an indian rosewood insert inbetween a sandwich of spruce. Most had holes in them too, and with various beautiful curves to them. I honestly could have spent ages just looking at the inside of these things.
I have to admit to a long held fascination for Rickenbackers- I don't know where it comes form, but some of my favourite bands (The Beatles of course, and Radiohead) have played them. Very quirky instruments, but I just love them, and they had 3 pre-owned ones in stock- a couple of 360's and a lovely solid body 12 string. Didn't try them- my electric days are long over.
So, although the circumstances of the trip were unfortunate, I had a lovely day, and the train journey from Southampton to Poole is simply breathtaking,
Robbie