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Post by Craig on Apr 17, 2024 9:32:43 GMT
Hi, I've largely been absent from the forum for a while but now I've got a problem so I'm back The bridge on my Taylor 816 has lifted and Taylor have said that it needs to go to Amsterdam for inspection/repair but they also said that if it's a humidity issue then it might not be covered by the warranty. What kind of humidity issue would cause the bridge glue to fail? Thanks Craig
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Post by malcolm on Apr 17, 2024 15:59:25 GMT
Hi Craig,
Lack of humidity could cause it. I once had a bridge fly off quite violently and the luthier who made the guitar repaired it but said that the very cold, dry, weather in the winter of 2010, was responsible. I don't know what would have been the outcome if it had been a factory made American guitar. You should check for other signs of dryness in case it comes down to a dispute.
I hope this helps.
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Post by Craig on Apr 17, 2024 16:34:56 GMT
Thanks Malcolm,
I don't think 'very cold, dry, weather' sums England up much recently but the heating has been on a lot lately!
I can't see any cracks in the guitar and the top and back are still nicely bowled outwards. None of my other guitars seem to have any issues but this one is the oldest.
I must admit that I've not paid much attention to the humidity for a long time though.
Craig
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Post by stain on Apr 17, 2024 18:06:37 GMT
I sent a Taylor to Amsterdam a few years back for a crack in the soundboard. Heating was to blame (actually the mother in law cos she insisted the house was too cold all the time ). They fixed it, replaced the bridge, refinished top, fret dressed and humidified. Cost £400. Not convinced it was worth it. Pretty sure a local luthier to the UK could have done it cheaper.
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motsetiaw
Busker
Posts: 73
My main instrument is: Fleeting jazz nylon
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Post by motsetiaw on Apr 17, 2024 18:11:28 GMT
How old is the guitar? & could you put a photo up of the bridge area that's lifting side-on?
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Post by Craig on Apr 17, 2024 18:55:16 GMT
I sent a Taylor to Amsterdam a few years back for a crack in the soundboard. Heating was to blame (actually the mother in law cos she insisted the house was too cold all the time ). They fixed it, replaced the bridge, refinished top, fret dressed and humidified. Cost £400. Not convinced it was worth it. Pretty sure a local luthier to the UK could have done it cheaper. Yes I've thought about that, it's a gamble on whether it will be a warranty repair but Taylor do have a pretty good reputation for these things.
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Post by Craig on Apr 17, 2024 19:02:40 GMT
How old is the guitar? & could you put a photo up of the bridge area that's lifting side-on? It's just over 10 years old and I've taken the string tension off so there's nothing to see side on but this is the photo I sent to Taylor. With the strings up to tension I could easily get a 1mm pick quite a way under the back of the bridge and it was the action feeling high that caused me to look. Craig
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motsetiaw
Busker
Posts: 73
My main instrument is: Fleeting jazz nylon
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Post by motsetiaw on Apr 18, 2024 6:41:10 GMT
That looks quite severe looking at your photo; there are other makers & constructors on here more qualified to reply as to potential cause & all repairable....However, my initial thoughts are that it may be down to inadequate, initial adhesion or pinning when it was made. If there are no other warping issues with the guitar components, doubtful that Taylor could argue there was contributory negligence on your part...be aware that to send/receive anything to Europe now, post brexit, is incredibly expensive.
I'm fortunate enough to never experience a collapsed bridge on any instrument I have owned, including a guitar that once resided in sub-tropical Africa & has safely travelled all over the world through various humidity zones...
Given the time elapsed since your guitar was made, might be more economic & quicker to have a local luthier repair it--it's all do-able....
Good luck
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Post by Craig on Apr 18, 2024 7:59:41 GMT
Thanks,
I have four Taylors all bought within two years so I'll use this as a test case.
I've already been sent UPS labels and customs documents, I just need to pick up a shipping box and get it on it's way.
I'll report back how it goes.
Craig
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Post by Craig on Apr 18, 2024 8:40:49 GMT
Saying that, if any of the others fail then it must be something I'm doing.
Craig
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Post by jangarrack on Apr 18, 2024 19:32:01 GMT
I had occasion to use Taylor warranty for a 512CE I bought, bought as new but was actually over 2 years old and as such, was very heavily discounted (still too expensive though). I contacted them by email just for advice on lowering the action very slightly by shaving the saddle as they generally recommend action adjustments are done by using their graduated neck shims. The next day I had a phone call from Amsterdam, they offered to transport it to their centre in Amsterdam, reset the neck and do a complete set-up to my preferences. They arranged everything for me, all I had to do was pack it and hand it to the courier.
I had it back in a couple of weeks with everything sorted and set up exactly as I had asked for. It turned out that the guitar was actually within Taylor tolerances, but because I had sent them clear photos of what I thought was the issue, they covered the costs, including transport, under warranty.
They also asked me questions about humidity, as they thought that may be the issue. Here in Cornwall, humidity is all over the place, but it doesn't seem to affect my guitars too much. We have a dehumidifier for when it does get too high.
Any way, the point I was eventually getting to is that the service they gave me was superb and beyond what I had expected.
Jeff
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Post by Craig on Apr 19, 2024 13:32:01 GMT
Thanks Jeff,
That's good to know.
Craig
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Post by jwills57 on Apr 19, 2024 19:16:02 GMT
The rise and fall of seasonal humidity can be a real, sneaky issue for guitars. Add to that a bit hotter or a bit cooler environment and your guitar can start to have problems, problems that may not be evident all at once but that can accumulate. Any time the wood, especially on the top of the guitar, expands or contracts, glue joints can be affected. Over time the effect is compounded until one day your bridge is loose. It shouldn't be a big issue to remove the bridge, clean up the surfaces, and re-glue. Happens all the time in shops all around the world. I would think in the neighborhood of $250 US would be about the going rate, if no surprises are encountered.
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Post by Craig on May 21, 2024 10:03:07 GMT
So it's time for an update.
Taylor sent me UPS shipping labels and customs documents to send the guitar to Amsterdam for inspection, I didn't have a shipping carton but the local PMT store gave me one in exchange for a packet of Hobnobs and I took it to the local UPS depot.
It took a week to get to Amsterdam, mostly it was stuck in export customs who I had to convince that it wasn't made from Brazilian rosewood.
Taylor confirmed they'd received it and would inspect and report back in a day or so, the report wasn't what I was expecting. They said it was suffering from high (62%) humidity and so wasn't covered by the warranty (it is over 10 years old).
They said they would repair the bridge and do a full setup including a new set of strings for the "friendly" price of £73 plus £30 return shipping so obviously i said yes.
It took just over two weeks for the repair and it arrived back yesterday looking and feeling great, there are no signs of the repair and the setup feels great, the frets have been dressed too.
So it took 4 weeks door to door and cost me £103 and a packet of Hobnobs in total.
That's good service in my book.
Craig
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Post by cesspit on May 21, 2024 14:23:08 GMT
Craig I'd say that was a result. Steve
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