andrewjw
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Post by andrewjw on Dec 3, 2013 10:58:09 GMT
I've been trying to upload a new version of a song using the "upload new version" button....a box with "select file" comes up but zilch happens when I click on it. This always used to work fine...has anyone any thoughts?
Thanks, Andrew
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ocarolan
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Post by ocarolan on Dec 3, 2013 11:20:54 GMT
Never tried that before Andrew. It worked OK for me just now when I played with it though. Weird it used to work for you and won't now. Maybe try again later on? Keith
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andrewjw
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Post by andrewjw on Dec 3, 2013 11:36:14 GMT
Thanks Keith.. I've done a bit of research on the box "questions" forum....found a couple of people with similar probs. The advice using Safari as the browser was to clear the cache and then try again...still no joy though. Someone else suggested trying a different browser so I logged into Box using Firefox and hey presto the "new version" button works fine! I had similar probs with Safari on here with "smileys" a while back [using Firefox they were fine]....seems it is a Safari problem again then. The "smiley prob' on Safari sorted itself out for no apparent reason eventually. Maybe I should just stick to Firefox!
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007
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Post by 007 on Dec 3, 2013 11:54:38 GMT
Funny this I have had problems with logging onto the forum with Firefox and then went to Safari where it all works fine. I upload onto Box using Safari but I am thinking of experimenting with the one that Leo uses which is sound click or cloud
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leoroberts
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Post by leoroberts on Dec 3, 2013 12:03:21 GMT
I am thinking of experimenting with the one that Leo uses which is sound click or cloud I use both, 007. Soundclick uploads mp3s, whilst Soundcloud allows WAV files. The free storage on Soundcloud fills up, mind ... I've had to pay for more storage. I should probably be more selective in what I upload there!
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andrewjw
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Post by andrewjw on Dec 3, 2013 12:18:31 GMT
Soundcloud seems to have resolved the issues they used to have with sound quality on MP3's...it's a fun place to interact with others too.
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007
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Post by 007 on Dec 3, 2013 12:33:55 GMT
I might try sound click can I up load 45s from my radiogramme
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andrewjw
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Post by andrewjw on Dec 4, 2013 8:32:27 GMT
I had a reply from Box regarding a query I sent them yesterday re the problem I was having with the "upload new version" button... "Matt Beams Hi, Thanks for your question! We are aware of a minor UI issue with the "select file" button on Safari for Mac and our engineers are working on an eventual fix. Meantime, I would recommend one of the following workarounds: 1. Use a different browser such as Chrome or Firefox. 2. If using Safari, mouse over the "select file" button towards the left hand side of the button until the hand cursor turns into an arrow. Once on the left side of the button and the cursor is an arrow, clicking on "select file" will bring up the appropriate window. I apologize for any inconvenience this UI issue may cause. Please let me know if there is anything more I can do to help and have a great day!" Great customer service I thought...particularly as my use of Box is free!
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