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Post by andyhowell on May 3, 2017 16:11:38 GMT
About 18 months ago I bought a G7 Performance capo. After a while this locked and couldn't be used. I mentioned it somewhere online and Nick from G7 contacted me — he sent me a replacement. All G7 products have a lifetime guarantee. After a while the same thing happened to the replacement. I kind of gave up and went back to an old Shubb which needed replacing.
A few weeks ago I went into Macari's in Denmark Street to buy a new capo. I told them my story. These were very surprised as they said they had never had a Performance returned. I bought a G& Newport and then emailed Nick again. Almost by return a new Performance arrived. This one feels a little different in the action although that might just be my imagination.
Nick asked only that I register the Capo on their site this time, so I registered both the Performance and the Newport.
The G7 Performance is the bets capo I have found for using live as it is so easy to apply a little more tension with one hand if you need to. I'm tending o use the Newport for recording as it is rock solid.
It is nice to know that — somewhere at least — a lifetime guarantee appears to be just that!
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ocarolan
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Post by ocarolan on May 3, 2017 22:32:41 GMT
Refreshingly good customer service Andy!
Can't abide the Performance; love my Newports!
Keith
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Post by gavdav on May 4, 2017 10:41:51 GMT
I also have to report superb customer service from them a couple of weeks back - I lost the thumbscrew from a Newport I own, and they sent a replacement without asking for any proof of purchase or anything - just first rate and I'd recommend them whole-heartedly.
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Martin
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Post by Martin on May 4, 2017 11:26:23 GMT
Sounds like amazing customer support from G7th there I recently lost my new G7th Newport and was inconsolable until I found it mocking me underneath the sofa It's a beautiful thing and works really well.
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Post by vikingblues on May 4, 2017 19:57:50 GMT
Getting customer service as good as that is a rare event to savour in this current world of ours - well done G7! I like both my G7 Performance and G7 Newport a great deal. Different sounds for sure but virtues in both. Mark
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